Sophie A.bot escalation
“I want a refund, the coffee spilled during delivery”
04:12Overdue
Chats
August 27, 2026 · Austin · shift 8 am–4 pmChats
12 on Instagram · 10 on WhatsAppWaiting for manager
SLA 3 min · 1 overdueLakeside LogisticsB2B
“need a coffee supply contract for our office, 3 locations”
01:38Waiting
Owen M.payment
“why was I charged $27.40 twice?”
00:52Taken by Nicole S.
Waiting for customer
4 chats · timer since the bot’s last messageLily G.
“ok, do you have lactose-free milk?”
02:14Awaiting reply
Kevin I.
“please send the address”
08:47Overdue
Fiona R.
“thanks, I’ll come at 6 pm”
00:41On track
Ethan T.
“need a company invoice”
05:03Awaiting reply
Orders
today · online channels
New 14
In progress 52
| # | Customer | Channel | Items | Total | Status | Time |
|---|---|---|---|---|---|---|
| 1043 | Ryan A. | Flat white, cinnamon roll | $13.70 | New | 14:12 | |
| 1044 | Emma M. | 2× coconut latte | $10.40 | New | 14:09 | |
| 1045 | Nicole S. | V60 Ethiopia, cheesecake | $12.00 | In progress | 14:05 | |
| 1046 | Tyler B. | 3× cappuccino | $13.50 | New | 14:01 | |
| 1047 | Lily G. | Matcha latte | $5.80 | In progress | 13:52 | |
| 1048 | Kevin I. | Espresso tonic, cookie | $9.40 | In progress | 13:40 | |
| 1049 | Fiona R. | 2× flat white | $9.00 | In progress | 13:33 | |
| 1050 | Sophie A. | Latte, cinnamon roll | $11.20 | In progress | 13:25 | |
| 1051 | Owen M. | Americano, croissant | $7.60 | In progress | 13:18 | |
| 1052 | Jack N. | Cappuccino, cheesecake | $11.00 | In progress | 13:05 | |
| 1053 | Grace R. | 2× matcha latte | $11.60 | In progress | 12:54 | |
| 1054 | Eric K. | Flat white | $4.50 | In progress | 12:41 |
Showing 12 of 66
Revenue today: $1,240
Avg. order: $18.8
Paid online: 79% · cash 21%
Analytics
August 27 · compared with yesterdayRevenue today
$1,240
▲ 8.6% vs yesterday
Avg. order
$18.8
▲ 2.1% vs yesterday
Orders
66
▲ 11 vs yesterday
Chat-to-order rate
34%
▲ 3 pts
Bot reply (median)
6 sec
▼ 2 sec faster
Repeat customers
41%
▲ 4 pts
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